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Inquiry text analysis
Analyze incoming inquiry text to help support staff understand the content and prepare for review.
B03AI & data
Customer inquiry abuse analysis and response AI
An AI project focused on identifying abusive content in customer inquiries and connecting analysis with follow-up handling.
Explore the features01 OVERVIEW
Project challenge and scope of work
- Scope of work
- AI development
- Functions and deliverables shown
- Inquiry text analysis · Abusive-content identification · Response workflow integration
- Evidence presented
- Feature and planning illustration
LLM fine-tuning supports a text-analysis workflow that gives support operations information for review and connects the result to subsequent response processes.
Original project visuals are presented in Korean, with English explanations alongside them.
02 FEATURES
The features, in context
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Abusive-content identification
Identify abusive content and present information that supports the response decision.
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Response workflow integration
Connect analysis results to automated response-handling steps and subsequent support work.
03 SCREENS & DESIGN
Detailed interfaces and project material
Explore the project’s information structure, interface composition, and design decisions
04 WORKFLOW
Service workflow
The flow connects entry points, user roles, and the next step in the work
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System development · Supplied project interface · sample data
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Solution design · Planning and design material
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Operations improvement · Feature and planning illustration