Kunnworks

Web, mobile & business software

Build customer services and internal tools around the work they need to support

Customer & sales CRM
Customer & sales CRM
Customer & sales CRM
Full-stack web product · contacts, deals and activities▷ Screen preview
Multi-tenant CRM workspaceIn-house product interfaces · sample data
IN YOUR EVERYDAY WORK

Behind each request,
someone has work to do.

Before listing features, we define the inputs, decisions and next actions in a real working situation.

An illustrative scenario. Specific processing rules are agreed for the project.

WORKFLOW EXAMPLEILLUSTRATIVE

A customer submits a request.

Input
Request type · contact · consent
Review
Team assignment and access
NEXT ACTION

The request appears in the assigned team’s work list

When this service helps

When you need to connect fragmented work or launch a new service

  1. 1

    Understand people and workflows

  2. 2

    Build interfaces, data and integrations

  3. 3

    Test and prepare for operation

What the project delivers

  • User and admin interfaces
  • APIs and data integrations
  • Acceptance results and handover materials

Specific features, integrations and operating support are agreed in the project proposal

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Technical design and acceptance criteria

Details for technical reviewers. Architecture and acceptance criteria are agreed for the actual environment and project scope.

    Processing flow and exceptions

    Connect interfaces, business logic, data, and operations. Preserve product-specific experiences while making shared data and authorization boundaries clear.

    Approval and ledgerConnect interfaces, business logic, data, and operations. Preserve product-specific experiences while making shared data and authorization boundaries clear.Approval and ledgerKUNNWORKS · DESIGN EXAMPLEAtomic commitCommandPolicyTransitionJournalDebit / creditEntity / versionActor / reasonReject or make an attributablecorrectionRequest identityRecord-version checkCommit business records and events together; synchronize ERP and CRM separately
    SOFTWARE ENGINEERING / A COHERENT FOUNDATIONDesign example · Refined against scope and constraints

    Architecture summary

    1. Understand people and workflows
    2. Build interfaces, data and integrations
    3. Test and prepare for operation

    How your project moves forward

    01

    Discover

    Understand your goals, workflows, and operating environment.

    02

    Define

    Define features, priorities, and integration requirements.

    03

    Build

    Build the agreed scope and review progress together.

    04

    Launch & Operate

    Prepare testing, deployment, and operational handover.

    FROM WORKFLOW TO PRODUCTION

    Engineering the system
    behind the screen.

    Design features and operating conditions together.
    Define acceptance criteria before implementation.

    1. 01

      Workflow & data model

      Define user roles, business states and the authoritative data source. Apply rules for duplicates, missing information and conflicting edits in both the interface and API.

      Requirements · state model · data model
    2. 02

      Integration & execution

      Specify API inputs, responses and authentication. Handle timeouts, retries and duplicate requests, and connect state-changing operations to permissions and traceable records.

      API contracts · authorization · retries
    3. 03

      AI evidence & review

      Preserve document permissions and sources, and seek clarification when information is missing. Separate drafts from execution and apply review steps appropriate to the action’s consequences.

      Evaluation set · evidence · action policy
    4. 04

      Release & operations

      Validate normal operation alongside failure and recovery scenarios. Prepare configuration, logs, alerts, backups, rollback and operational handover within the agreed scope.

      Acceptance results · release & recovery · runbook
    Explore engineering and acceptance criteria by service

    Let’s discuss your project

    Tell us what you want to build or improve
    Our team will review your request and reply by email

    Discuss your project