Kunnworks

Turn customer data into useful next steps

Prepare customer, purchase and behavioral data for analysis your team can use

AI & data B02Customer analytics and marketing intelligence AI
Internal data integrationCustomer database analysisMarketing insight review
Customer analytics and marketing intelligence AI — Original planning & project documents
Original planning & project documents
Customer analytics and marketing intelligence AIOriginal planning & project documents
IMPLEMENTATION SCOPE

Customer data that informs decisions

Prepare customer and event data against the decision and information available at the time. Validate segmentation, prediction and recommendations, with explicit experiment and interpretation criteria.

What we build
Data definitions · analysis/models · evaluation · decision interface
What we validate
Data leakage, sampling bias, performance over time and experiment allocation
Read the architecture, acceptance scenarios and handover details
IN YOUR EVERYDAY WORK

Understand customer changes.
Review the response.

Before listing features, we define the inputs, decisions and next actions in a real working situation.

An illustrative scenario. Specific processing rules are agreed for the project.

WORKFLOW EXAMPLEILLUSTRATIVE

A team needs to compare purchasing patterns by customer group.

Input
Customer and purchase data · period
Review
Missing data and segmentation criteria
NEXT ACTION

Present segment characteristics and analysis evidence to the team

When this service helps

When customer patterns are visible but the next action is unclear

  1. 1

    Define data and analysis goals

  2. 2

    Segment, predict and identify patterns

  3. 3

    Let the team review and apply results

What the project delivers

  • Analysis data pipeline
  • Analysis or prediction model/API
  • Results interface and evaluation criteria

Specific features, integrations and operating support are agreed in the project proposal

Technical design and acceptance criteria

Details for technical reviewers. Architecture and acceptance criteria are agreed for the actual environment and project scope.

  • Point-in-time features
  • LightGBM / ML models
  • Probability calibration
  • Holdout experiments

Processing flow and exceptions

Features contain only information available at prediction time. Separate training and evaluation windows and account for delayed arrivals and labels to prevent future information leaking into training.

Temporal training and evaluationFeatures contain only information available at prediction time. Separate training and evaluation windows and account for delayed arrivals and labels to prevent future information leaking into training.Temporal training and evaluationKUNNWORKS · DESIGN EXAMPLEUse only information available at prediction timeTraining windowGapFuture holdoutPrediction cutoffPrevent time leakage; assess calibration, operating capacity, and holdout impact
CUSTOMER INTELLIGENCE / MEASURABLE DECISIONSDesign example · Refined against scope and constraints

Architecture summary

  1. Data timing — Event time, ingestion time, point-in-time joins
  2. Operating threshold — Capacity, false-positive cost, calibration
  3. Impact validation — Holdout, cost, and opt-out guardrails
02Acceptance criteria

Implementation and acceptance criteria

Concrete design decisions and acceptance scenarios to agree for the project.

Data timing

ImplementationEvent time, ingestion time, point-in-time joins

ValidationFuture labels, late ingestion, duplicate-customer leakage

Operating threshold

ImplementationCapacity, false-positive cost, calibration

ValidationSelected-cohort quality and campaign constraints

Impact validation

ImplementationHoldout, cost, and opt-out guardrails

ValidationReport predictive gains separately from incremental impact

Technology choices and acceptance criteria depend on discovery, integrations, and agreed scope. We define reproducible acceptance scenarios and handover evidence for the operating environment.

03Implementation details

Engineering decisions
in detail

From visible features to failure conditions,
we work through the decisions before launch.

01

Reconcile identities and event time first

Define identity links across customers, accounts, and devices, together with event schemas, deduplication keys, and collection grounds. Distinguish event time from ingestion time and handle late, corrected, and deleted records. Review point-in-time joins so training cannot use information that would have been unavailable when the operational prediction was made.

02

Choose baselines and metrics around decision cost

Compare simple rules or recency scores with models such as logistic regression and tree ensembles. Use temporal splits and customer-level leakage checks. Choose metrics for imbalance and operating capacity, such as PR-AUC, precision in the selected cohort, and lift at a usable cutoff. Check probability calibration separately when scores inform budget allocation.

03

Define the contract between scoring and activation

Define scoring cadence and feature freshness for batch or online inference. Send versioned scores, validity windows, and cohorts to the activation system. Keep opt-outs, exclusions, and contact-frequency limits in a policy layer outside the model. Expose reason summaries, data timestamps, missing scores, and expired results to operators.

04

Separate predictive quality from incremental impact

An improved offline metric does not establish campaign impact. Design holdout or A/B experiments with guardrails such as cost and opt-out behavior. Monitor cohort shifts, feature distributions, and delayed labels. Distinguish the effects of model retraining, threshold changes, and campaign-policy changes when deciding what improved the outcome.

04Handover

Detailed deliverables

  • Data definitions, features, segments, and baseline evaluation
  • Agreed models, prediction APIs, or batch pipelines
  • Experiment design, results, and refresh and monitoring guidance
05Before implementation

Questions before implementation

  • Available customer, product, and behavioral data and permitted purposes
  • The first decision to improve: recommendations, churn, or conversion
  • Activation channels and the feasibility of controlled experiments

How your project moves forward

01

Discover

Understand your goals, workflows, and operating environment.

02

Define

Define features, priorities, and integration requirements.

03

Build

Build the agreed scope and review progress together.

04

Launch & Operate

Prepare testing, deployment, and operational handover.

Let’s discuss your project

Tell us what you want to build or improve
Our team will review your request and reply by email

Discuss your project